Frequently asked questions

Sparkavis is a mobile app (iOS and Android) that lets you manage your Google Business Profile reviews from your phone or tablet. View your reviews, respond in one click with AI, publish Google Posts and track your visibility statistics.

When you select a review, Sparkavis analyzes its content and rating to generate a personalized and appropriate response. You choose the tone (professional, warm, casual) and the AI creates a response in seconds. You can edit it before publishing directly on Google.

Yes, Sparkavis offers a free plan that includes dashboard access, consultation of all your reviews and 2 AI responses per month. For unlimited responses, Google Posts and profile editing, you can upgrade to the Pro plan at 9.99 euros/month.

Sparkavis works with all types of businesses that have a Google Business Profile: restaurants, hotels, shops, hair salons, medical offices, real estate agencies, garages, etc. If you have a Google listing, you can use Sparkavis.

Responding to Google reviews improves your local SEO, builds trust with potential customers and shows that you care about customer satisfaction. Businesses that respond to their reviews have on average higher ratings and attract more customers.

Yes, data security is our priority. Your authentication tokens are stored encrypted on your device via SecureStore. All communications with our servers are encrypted with HTTPS/TLS. We never sell your data and we comply with GDPR.

Yes, the Business plan (29.99 euros/month) lets you manage up to 10 locations from a single app. Switch between your listings in one click using the built-in location selector on the dashboard.

Sparkavis is available on iPhone, iPad and Android devices. The app automatically adapts to your screen size for an optimal experience on both phone and tablet.

Less than 2 minutes. Download the app, sign in with your Google account and Sparkavis automatically syncs your Google Business Profile. No technical setup required, everything is ready from the first login.

With the Business plan, you can enable auto-response: the AI generates and publishes responses directly, without manual approval. You stay in control through the history and can disable this option at any time. On the Free and Pro plans, each AI response requires your approval before publication.

Currently, Sparkavis specializes in managing Google Business Profile reviews, the most influential review platform for local SEO. Integration with other platforms (TripAdvisor, Trustpilot, etc.) is planned for upcoming updates.

Google favors businesses that regularly respond to their reviews. By helping you respond quickly and professionally to every review, Sparkavis improves your response rate, a positive signal for Google's algorithm. Google Posts published from the app also strengthen your presence in local search results.

Yes, you can start with the free plan to discover Sparkavis, then upgrade to Pro at any time. The subscription is commitment-free: you can cancel at any time from your App Store or Google Play Store settings, without additional fees.

You can sign out and sign in with another Google account at any time. Sparkavis will automatically sync the Google Business Profile listings associated with the new account. Your app preferences are kept on the device.

Yes, the Sparkavis AI is specifically trained to handle negative reviews. It offers empathetic responses that acknowledge the issue, apologize when appropriate and invite the customer to contact you privately to resolve the situation. A good response to a negative review can turn an unhappy customer into an advocate and reassure prospects reading your reviews.

Sparkavis helps you identify suspicious reviews and provides an assistant to draft a removal request to Google. While the final decision lies with Google, following the official procedure with a clear justification increases your chances of removal. The feature is available on Pro and Business plans.

A public API is planned in the 2026 roadmap to enable integrations with your CRM, marketing automation tools or analytics dashboards. In the meantime, the Business plan lets you export your data in CSV format to integrate it manually into your tools.

Yes, the Business plan includes CSV export of your reviews with all metadata (date, rating, content, response, author) as well as your monthly statistics. You can then open the file in Excel, Google Sheets or any data analysis tool.

Team management with dedicated roles (admin, manager, viewer) is currently under development and will arrive in an upcoming update. For now, you can share your Sparkavis account credentials with your team, or use the multi-location Business plan to split access by listing.

Account deletion is permanent and results in the complete erasure of all your data: synced reviews, published responses, statistics, preferences, authentication tokens. The procedure is GDPR-compliant: you can trigger it from the app settings or via our dedicated page https://sparkavis.app/account-deletion. No data is retained after confirmation.

Yes, Sparkavis notifies you instantly each time a new review is received on your Google Business Profile. You can customize notification types in settings: new review, negative review only, weekly summary, or fully disable. Negative review alerts are available on all plans.

The Sparkavis AI generates responses in more than 30 languages, including English, French, Spanish, Italian, German, Portuguese, Turkish, Arabic, Dutch and all major European languages. The AI automatically detects the review language and responds in the same language for a natural dialogue.

Google's Map Pack (the top 3 results displayed with a map) considers three main criteria: proximity, relevance and prominence. Sparkavis improves the last two by increasing your average rating (quality reviews and responses), your response rate (a strong positive signal to Google), your listing completion (photos, posts, hours) and your publishing frequency (weekly Google Posts).

Yes, you can upgrade or downgrade at any time, and cancel your subscription with no fees and no commitment from your App Store (iOS) or Google Play Store (Android) settings. If you cancel, you keep access to the paid plan until the end of the current billing period, then automatically switch to the free plan.